Computer Services &
Support
Over the years, Shinn
Technology Services Corporation has become a trusted expert in just about all
technology systems a small business would use. We are a business consultant that
excels in technology design and support.
We offer two service
levels
Standard time and materials
Standard
business support is available on an as needed basis during normal business hours
of
Monday through Friday 8am
to 5pm EST, Our goal is to respond to phone/email communication within a
4 hour period of time.
--- We do not accept text message
communication for service requests.
--- After hours support /
special projects must be scheduled in advance.
Service agreement and maintenance programs
Many of our clients
prefer a customized service package. This is a package including specific
services that can include workstation maintenance, expanded hours of support and
more dynamic response times. These packages have a fixed rate to help you plan
your monthly budget.
Rate card & service information
Please contact us today for our
current service rate card.
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- Install, maintain and repair Windows
based computers
- Support multi function units: print /
copy / scan
- Support for industry standard
application software
- Data backup and disaster recovery
planning
- Virus and malware removal
- Office and home office wireless router
configuration
- Apple iPad and iPhone support
- Cyber Security consulting: reducing
your foot print on the internet and best-practice security
- Consult and design for office
infrastructure: network cabling, video, sound and alarm systems
- Consult on phone systems (standard /
digital VoIP)
- Microsoft 365 environment to include
software license managemenet, cloud file storage, Exchange based email systems
and SharePoint development.
- Microsoft 365 training design with ETI
Performance
- Member of Dell Expert Network: IT
partner for close Dell support on all product and service options
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