General Services Hardware and software installation, support, training and repair for Microsoft Windows based workstations in a single machine or local area network configuration. We specialize in business class workstation and laptop service / support. Installation and support for most all computer accessories to include digital cameras, Apple iPod, Blackberry, Samsung and other brand SmartPhones. Certified network cable / telephone line installation- 10BaseT/100/1000, fiber optic, phone system and alarm system support We can design a network solution to meet your short or long term needs. Network Administration is available on site during normal business hours and extended hours. Real Estate Services Since 1992 we have provided support services for members of the Indiana Association of REALTORS® and the Indiana Commercial Board of REALTORS®. Sentrilock Lockbox System support PropertyLinx program support 360 Virtual home tours / Cantaloupe Shows Video Hardware / software support and configuration OnSite training and procedure documentation Contact management software support Dental Services Since 1995 we have provided support services for dental offices throughout Indiana. Computer and office network support & consultation Support for SoftDent and Practiceworks Practice Management Systems Caesy Enterprise System- TheEdge Server (Linux OS), The Smile Channel DenOptix / Gendex Xray Systems Hauppauge Video Capture / IO Camera Support Service Rates - Version 08/2006.1 On Site Service: $45.00 onsite service call * $110.00 per hour - general: workstation $125.00 per hour - network: workstation / server $145.00 per hour - weekend / holiday service * ShinnTech will quote service call rate if outside Indianapolis area Off Site Service: $95.00 per hour (phone support / remote Bomgar support / consultation / project research / proposal build / web development) Maintenance agreements / pre-paid support incident packs $105.00 per hour (10 hour pack) includes 2 service calls $100.00 per hour (20 hour pack) includes 4 service calls $95.00 per hour (30 hour pack) includes 6 service calls (based on business hours of 8:00am - 5:00pm, Mon through Fri, Indianapolis) Monthly maintenance agreement accounts also receive: - priority service response and call scheduling - 4 hour response to messages from 8am to 8pm (even on weekend days)