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General Services
Hardware and software installation,
support, training and repair for Microsoft Windows based workstations in a
single machine or local area network configuration.
We specialize in business class
workstation and laptop service / support.
Installation and support for most all
computer accessories to include digital cameras, Apple iPod, Blackberry, Samsung
and other brand SmartPhones.
Certified network cable / telephone line
installation- 10BaseT/100/1000, fiber optic, phone system and alarm system
support
We can design a
network solution to meet your short or long term needs. Network Administration
is available on site during normal business hours and extended hours.

Real Estate Services Since
1992 we have provided support services for members of the Indiana Association of
REALTORS® and the Indiana Commercial Board of REALTORS®.
Sentrilock Lockbox System support
PropertyLinx program support
360 Virtual home tours / Cantaloupe Shows
Video
Hardware / software
support and configuration
OnSite
training and procedure documentation
Contact management software support
Dental
Services Since 1995 we have provided support services for dental offices
throughout Indiana.
Computer
and office network support & consultation
Support for SoftDent and Practiceworks
Practice Management Systems
Caesy
Enterprise System- TheEdge Server (Linux OS), The Smile Channel
DenOptix / Gendex Xray Systems
Hauppauge Video Capture / IO Camera
Support
Service Rates
- Version 08/2006.1
On Site Service: $45.00 onsite service call *
$110.00 per hour - general: workstation
$125.00 per hour - network: workstation
/ server
$145.00 per hour -
weekend / holiday service * ShinnTech will quote service call rate if
outside Indianapolis area
Off Site Service:
$95.00 per hour
(phone support / remote Bomgar support / consultation / project research /
proposal build / web development)
Maintenance agreements / pre-paid
support incident packs
$105.00
per hour (10 hour pack) includes 2 service calls
$100.00 per hour (20 hour pack) includes
4 service calls
$95.00 per hour
(30 hour pack) includes 6 service calls (based on business
hours of 8:00am - 5:00pm, Mon through Fri, Indianapolis)
Monthly
maintenance agreement accounts also receive: - priority service response
and call scheduling - 4 hour response to messages from 8am to 8pm (even
on weekend days)
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